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About the Contributors


Dr. Matt Barney, the director of Six Sigma Business Improvement Group for Motorola University, has leadership experience in a variety of business improvement roles at Intel, AT&T, Lucent Technologies, and Motorola, among other companies. His current work integrates interdisciplinary ideas from Finance, Engineering, Strategy, Statistics, Information Technology, and Psychology to improve overall organizational effectiveness.

Barney has published book chapters and presented papers on topics that include human capital management, HR technology, personnel selection, and training; he also writes the "Macro, Meso, Micro" column in the quarterly journal The Industrial-Organizational Psychologist. The author of three U.S. patents, Barney has others pending. He serves on the advisory board of Knowledge Advisors, a training measurement technology firm, and is a member of the Academy of Management, the Society for Industrial and Organizational Psychology, and the American Psychological Society. Barney holds a B.S. in Psychology from the University of Wisconsin–Madison and a Master's and Ph.D. in Industrial-Organizational Psychology from the University of Tulsa.


Tom McCarty is the vice-president of consulting and training services for Motorola University, where he focuses on improving the business performance of Motorola's suppliers, channel partners, customers, and business alliances through performance consulting, process consulting, and business improvement consulting. Previously, McCarty served as director of global products and systems education for Motorola's Land Mobile Products Sector, with responsibility for design, delivery, and marketing of technical training for customers, and as group vice-president of training for Motorola's U.S. Distribution Group, with responsibility for sales and customer support training. He also has 14 years of direct sales and sales management experience. McCarty recently served on the board of directors of the Professional Society for Sales and Marketing Training and on the board of trustees for the University of Syracuse Graduate School of Sales and Marketing. He earned his undergraduate degree in Business Administration from the University of Kentucky and his M.B.A. from Southern Illinois University.


Ed Bales, one of the founders of Motorola University, retired in 1997 after more than 33 years with the company. A leader in developing business/education partnerships focused on the systemic transformation of learning and teaching, Bales served as director of education, External Systems, at the time of his retirement. Between 1985 and 1990, Bales managed the design, development, and delivery of all Motorola University programs in his role as Motorola University's director of operations. His responsibility also included all North American Operations of the University

Bales recently resigned as the U.S. representative to and vice-chairman of the education committee of the business industry advisory committee of the Organization for Economic Cooperation and Development, based in Paris, France; in this capacity Bales developed several publications that examined global change in the education system. A member of the board of trustees of the Society of Actuaries Foundation and the Ray Graham Association for People with Disabilities, Bales has served on the National Conference Board Education Committee, the National Alliance of Business business/policy and education committees, the National Science Foundation education advisory committee, the National Association of School Boards Foundation, the National Academy of Sciences corporate council on math and science education and roundtable on work, learning, and assessment. His career at Motorola also included positions in product engineering, marketing, and national sales management.


Alejandro Reyes, director of leadership and performance education for Motorola University, has responsibility for the design, development, and implementation of leadership education solutions for the corporation. Reyes directly oversees 10 courses as well as six major systems and services for a target audience that includes more than 31,000 executives, directors, middle managers, and new managers worldwide.

Reyes has researched quality in education and is author of several publications in the fields of education, distance learning, and technology management. He also received Mexico's 1992 Dana Technology Prize and wrote Quality Techniques and Models in the Classroom, a book used for faculty development programs in Mexico and Latin America. Reyes holds a Master's of Science in Manufacturing Systems and Automation from Monterrey Institute of Technology (ITESM), Mexico, and an Industrial Engineering degree from Autonomous Metropolitan University, Mexico City.


Carey Dassatti is the corporate vice-president and director of Leadership Supply Operations. Dassatti joined Motorola in 1989 and has led Human Resource teams in organizational effectiveness. For the last two years, he has directed Leadership Supply Operations, developing processes that attract, upgrade, and retain leaders to meet current and future needs as well as developing processes for world-class general managers and individuals to lead critical staff functions.

He was an executive recruiter for nine years and gained manufacturing operations experience while at Everyready Battery. A native of Massachusetts and a graduate of Rensselaer Polytechnic Institute in Troy, New York, Dassatti holds both a Bachelor of Science in Manufacturing Management and an M.B.A. with a concentration in Behavioral Science.

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